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F&Qs

Near Infra red is invisible to the naked eye so often looks like these bulbs are not working, they can often look a feint lilac when turned on. Rest assured, they are working. Any LEDs that have a wavelength greater than around 750nm, you will not be able to see the light with your naked eye so If you have any further doubt please take a short video and email us so we can assess.

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We endeavour to fulfil delivery in the shortest possible time frame but please allow up to 2 weeks for delivery (depending on where you are located on the globe).

We accept returns within 30 days from the receipt of you product.

Should you chose to return your product, return postage will be the responsibility of the customer.  Please send all returns to the address below, and please mark the package as “Returned Merchandise” including your name and order number somewhere inside:

Red Light Wellbeing
1a Elizabeth Street
South Shields
Tyne and Wear
NE33 4PJ

You hold full responsibility for returning the product to us in a like new condition otherwise we will charge an additional fee depending on the level of damage.

Full refunds are processed within 7 business days from receipt of the returned light.  We will credit your original payment method.

Please note we cannot be held liable for lost packages, we strongly recommend using a trackable shipping method and taking the appropriate level of insurance cover.

Notes for International Customers

If any international package is not picked up or there is refusal to pay duties, the customer is responsible for:

– All shipping charges (including return fees)

Please take note that customs usually destroys unwanted deliveries/packages, which would result in no refund being available.

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